Loss adjuster
Code 3315.5
Loss adjusters treat and evaluate insurance claims by investigating the cases and determining liability and damage, in accordance with the policies of the insurance company. They interview the claimant and witnesses and write reports for the insurer where appropriate recommendations for the settlement are made. Loss adjusters' tasks include making payments to the insured following his claim, consulting damage experts and providing information via telephone to the clients.
Essential skills
Knowledge
- actuarial science
- insurance law
- principles of insurance
- claims procedures
- types of insurance
Skills and competences
- analyse claim files
- estimate damage
- check for damaged items
- interview insurance claimants
- manage claim files
- manage claims process
- handle incoming insurance claims
- initiate claim file
- organise a damage assessment
- present evidence
- propose settlements
- review insurance process
Transversal competences
- document evidence
- assess coverage possibilities
- negotiate settlements
- compile appraisal reports
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences