Insurance claims handler
Also searched as: Supervisor de seguros
Code 3315.3
What does a Insurance claims handler do?
Insurance claims handlers ensure that all insurance claims are handled accurately and that payment for valid claims is made to the policyholders. They use statistical data and reporting to calculate and adjust claims as needed, communicate with and guide policyholders and monitor the progress of a claim.
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Essential skills
Knowledge
- actuarial science
- insurance law
- fraud detection
- principles of insurance
- claims procedures
- types of insurance
Skills and competences
- analyse claim files
- apply technical communication skills
- classify insurance claims
- communicate with beneficiaries
- interview insurance claimants
- manage claim files
- handle incoming insurance claims
- organise a damage assessment
- review insurance process
Transversal competences
- calculate compensation payments
- provide financial product information
- maintain records of financial transactions
- synthesise financial information
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences