What does a receptionist do?

Runs the front desk, routes queries, manages the calendar and keeps reception organised.

Hotel vs office receptionist?

They share service; hotel adds check-in/out and nights; office stresses access filtering and admin support.

What to measure when hiring?

Clear communication, presence and resilience under constant interruptions.

receptionist

Code 4226.1

The receptionist (anfitrión o anfitriona de recepción) is the organisation's face: greets, filters, schedules and sets the first service impression. Use this Job Dictionary profile to profile reception for office, clinic or hotel.

Essential skills

Knowledge

company policies
customer service

Skills and competences

communicate with customers
communicate by telephone
disseminate internal communications
maintain logbooks
maintain reception area
greet guests
communicate verbal instructions
disseminate messages to people
use microsoft office

Transversal competences

administer appointments
adhere to organisational guidelines

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What to assess for this role

Assess manner, multitasking, discretion and handling demanding visitors or patients.

See psychometric assessment

Preguntas frecuentes

Lo que más nos preguntan

Common questions about this role when you are hiring or writing the job profile.

What does a receptionist do?: Runs the front desk, routes queries, manages the calendar and keeps reception organised.
Hotel vs office receptionist?: They share service; hotel adds check-in/out and nights; office stresses access filtering and admin support.
What to measure when hiring?: Clear communication, presence and resilience under constant interruptions.

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Sources

This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences