Operador de mesa de ayuda de sistemas de salud (SIS)
Code 3252.1.3
This role has no official English translation yet; it is shown in Spanish.
El operador/la operadora de mesa de ayuda de sistemas de salud proporciona soporte técnico a los usuarios y gestores de los sistemas de información de salud. Este perfil responde a las consultas de los usuarios, resuelve problemas técnicos y guía a los usuarios en el uso eficiente de los sistemas. Su objetivo es garantizar que los sistemas de información de salud funcionen de manera óptima en cualquier tipo de organización de atención médica.
Essential skills
Knowledge
- Clasificación Internacional de Enfermedades (CIE-10)
- Colaboración interprofesional en un entorno médico
- Evaluación de la calidad del servicio en la codificación y gestión de datos
- SNOMED
- clinical coding
- communication
- information structure
- health records management
- crisis intervention
- counselling methods
- company policies
- medical terminology
Skills and competences
- Interactuar con médicos para aclarar información para la codificación precisa
- Manejar terminología técnica en salud
- Proporcionar formación y soporte técnico a los usuarios en el ámbito de la salud
- Utilizar sistemas de clasificación estandarizados
- communicate in healthcare
- communicate in foreign languages with health service providers
- contribute to continuity of health care
- comply with legislation related to health care
- comply with quality standards related to healthcare practice
- refer social service users
- manage data
- manage digital documents
- manage healthcare users' data
- manage social crisis
- empower social service users
- apply crisis intervention
- perform clinical coding procedures
- maintain records of phone calls
- maintain records of work with service users
- maintain telephony system
- listen actively
- follow clinical guidelines
- have computer literacy
- use computer telephony integration
- use electronic health records management system
Transversal competences
- act discreetly
- address problems critically
- apply organisational techniques
- assume responsibility
- manage schedule of tasks
- report analysis results
- maintain healthcare user data confidentiality
- maintain privacy of service users
- promote human rights
- protect vulnerable social service users
- relate empathetically
- adhere to organisational guidelines
- tolerate stress
- Ética y privacidad de datos en salud
- health care occupation-specific ethics
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences