Gaming inspector

Code 3359.6

Gaming inspectors, have the ability to deal and inspect all the respective games and carry out all gaming operations to the highest possible standards of efficiency, security and customer service in accordance with company procedures and current legislation. Their responsibility is to oversee all the irrespective games played, and ensure that rules are adhered to and players don't cheat. They are responsible for the maintenance of the equipment and handle all customer questions and complaints.

Essential skills

Knowledge

  • assertiveness
  • responsible gambling
  • legal standards in gambling
  • company policies
  • casino game rules
  • games rules

Skills and competences

  • adapt to changing situations
  • communicate with customers
  • control games
  • follow ethical code of conduct of gambling
  • conduct gambling games
  • demonstrate games
  • identify customer's needs
  • report gaming incidents
  • maintain gaming equipment
  • show good manners with players
  • supervise game operations
  • supervise staff
  • deal with public

Transversal competences

  • staff game shifts
  • train dealers in gaming

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What to assess for this role

Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.

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Sources

This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences