Consumer rights advisor
Also searched as: Asesor sobre derechos del consumidor
Code 3359.2
What does a Consumer rights advisor do?
Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes.
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Essential skills
Knowledge
- consumer law
- consumer protection
- customer service
Skills and competences
- apply technical communication skills
- apply conflict management
- communicate with customers
- inspect government policy compliance
- investigate complaints related to consumer protection
- keep records of customer interaction
- protect client interests
- respond to enquiries
Transversal competences
- advise on consumer rights
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences