ICT documentation manager

Code 1330.4

ICT documentation managers are in charge of managing the documentation development process in accordance with legal requirements, standards, organisational policies and goals. They schedule, control and direct the resources, people, funding and facilities of the documentation department (including establishing budgets and timelines, risk analysis and quality management). They also develop documentation standards, structuring methods and media concepts to effectively communicate product concepts and usage.

Essential skills

Knowledge

  • ICT project management
  • business processes
  • content development processes
  • legal requirements of ICT products
  • industrial software

Skills and competences

  • develop information standards
  • disseminate internal communications
  • elaborar estrategias de mejora tecnológica
  • ensure compliance with legal requirements
  • manage content metadata
  • manage content development projects
  • manage human resources
  • identify legal requirements
  • provide guidelines for content development
  • perform resource planning

Transversal competences

  • apply organisational techniques
  • manage information sources
  • manage budgets

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What to assess for this role

Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.

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Sources

This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences