Office clerk
Code 4110.1
Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients and scheduling meetings.
Essential skills
Knowledge
- company policies
Skills and competences
- align content with form
- file documents
- communicate with customers
- communicate by telephone
- disseminate internal communications
- route correspondence to business departments
- deliver correspondence
- facilitate access to information
- manage digital documents
- handle delivered packages
- handle mail
- organise facilities for office personnel
- organise business documents
- prepare correspondence for customers
- process data
- perform office routine activities
- process commissioned instructions
- disseminate messages to people
- use different communication channels
- use spreadsheets software
Transversal competences
- apply grammar and spelling rules
- information confidentiality
- maintain correspondence records
- fill out forms
- use office systems
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences