Post office counter clerk
Code 4211.2
Post office counter clerks sell products and services at a post office. They assist customers with picking up and sending mail. Post office counter clerks also sell financial products.
Essential skills
Knowledge
- characteristics of products
- characteristics of services
- customer service
Skills and competences
- communicate with customers
- issue sales invoices
- deliver correspondence
- operate cash register
- satisfy customers
- sell post office products
Transversal competences
- assist customers
- handle financial transactions
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences