Bank teller

Code 4211.1

Bank tellers deal most frequently with customers of the bank. They promote the banks products and services, and provide information about the customers personal accounts and related transfers, deposits, savings etc. They order bank cards and checks for the customers, receive and balance cash and checks and ensure compliance with internal policies. They work on client accounts, deal with payments and manage the use of vaults and safe deposit boxes.

Essential skills

Knowledge

  • banking activities
  • financial jurisdiction
  • financial products
  • customer service

Skills and competences

  • convert currency
  • communicate with customers
  • trace financial transactions
  • offer financial services

Transversal competences

  • maintain financial records
  • provide financial product information
  • handle financial transactions
  • maintain records of financial transactions
  • produce statistical financial records

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What to assess for this role

Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.

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Sources

This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences