Spa attendant
Code 5142.10
Spa attendants interact with guests at the reception desk to provide indications and explain the available services in the spa center. They are also in charge of cleaning the spa rooms after use, maintaining storage area cleanliness and restocking clean towels. Spa attendants monitor the security of the facility and are responsible for selling the products and services available such as treatment packages.
Essential skills
Knowledge
- quality standards
- keep up to date with spa products
- types of spa
Skills and competences
- allocate locker space
- order supplies
- guarantee customer satisfaction
- clean building floors
- ensure sanitation
- clean spa work areas
- maintain customer service
- provide athletic equipment to clients
- organise on-site amenities
- greet guests
- registrar a los clientes
- restock towels
- process payments
- sell products
- sell services
Transversal competences
- handle customer complaints
- maintain cleaning equipment
- maintain personal hygiene standards when cleaning
- monitor stock level
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences