rooms division manager
Code 1411.3
Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments.
Essential skills
Skills and competences
- ensure cross-department cooperation
- coordinate redecoration of hospitality establishment
- assess cleanliness of areas
- manage hospitality revenue
- manage inspections of equipment
- manage front operations
- maintain customer service
- comply with food safety and hygiene
- forecast occupancy demand
- monitor financial accounts
Transversal competences
- coordinate activities across hospitality rooms division
- develop working procedures
- train reception staff
- manage health and safety standards
- manage maintenance operations
- manage budgets
- handle customer complaints
- manage staff
- present reports
- programar turnos
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences