Operations manager
Also searched as: Director de operaciones · Gerente de operaciones · COO · Subgerente de operaciones · Jefe de operaciones · Jefatura de operaciones · Supervisor de operaciones
Code 1321.2.3
What does a Operations manager do?
The operations manager (COO o subgerente de operaciones) turns strategy into processes that hit cost, time and quality. Use this Job Dictionary profile to separate this role from pure production and define competences to measure in hiring.
How critical is this role
Its vacancy stalls revenue or decisions immediately.
The COO holds volume, cost and deadline at once. The vacancy does not stop the plant on day one: it freezes priorities across areas and each function starts optimising its own.
A reference range based on our own search work in Chile, not a figure from a published study. It shifts with the salary offered, the location and any exclusivity requirement.
How we classify critical rolesWorking on a Operations manager role?
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Essential skills
Knowledge
- corporate social responsibility
Skills and competences
- liaise with managers
- manage logistics
- ensure equipment maintenance
- ensure equipment availability
- manage supplies
- plan health and safety procedures
Transversal competences
- establish daily priorities
- manage budgets
- manage staff
- strive for company growth
- follow company standards
- supervise daily information operations
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What to assess for this role
Assess process orientation, prioritisation under pressure, supervisor leadership and KPI improvement without damaging climate.
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Common questions about this role when you are hiring or writing the job profile.
- What does an operations manager do?
- Designs and controls the processes that deliver the product or service: resources, timelines, quality, cost and cross-functional coordination.
- How is it different from a production manager?
- Production focuses on the plant. Operations often covers a wider flow—logistics, service, continuous improvement—and the bridge to commercial and finance.
- Which skills matter most for a COO?
- KPI management, process improvement, middle-management leadership and decisions with incomplete data.
Similar roles
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences