Ombudsman
Also searched as: Defensor del pueblo
Code 2619.11
What does a Ombudsman do?
Ombudsmen resolve disputes between two parties where there is a power imbalance, as an impartial mediator. They interview the parties involved and investigate the case in order to come to a resolution beneficial to both parties. They advise on conflict resolution and offer support to clients. The claims are mostly against public institutions and authorities.
Working on a Ombudsman role?
Use this profile as a starting point. Align responsibilities and assessment criteria with your team's actual needs.
The app link opens registration. You can create your role after signing in.
Essential skills
Knowledge
- employment law
Skills and competences
- apply knowledge of human behaviour
- apply conflict management
- create solutions to problems
- show impartiality
- facilitate official agreement
- manage contract disputes
- respond to enquiries
Transversal competences
- show intercultural awareness
- observe confidentiality
- show empathy
Download the role profile
We'll send you a profile ready to paste into your job ad: purpose, essential and optional skills, and what to assess. One email, no signup.
What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
See psychometric assessmentSimilar roles
Other roles in the same group, useful when the one you need is not an exact fit.
Need to find this profile?
We source, screen and assess candidates for this kind of role, with a replacement guarantee. Fast process and a flat fee per role, no percentage of the salary.
In Obrii App the profile becomes a job descriptor, a CV screener and an interview scorecard.
Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences