Debt collector
Code 4214.1
Debt collectors compile debt owned to the organisation or third parties, mostly in cases when the debt is past its due date.
Essential skills
Knowledge
- debt classification
- credit control processes
- debt systems
- debt collection techniques
Skills and competences
- communicate with customers
- create solutions to problems
- assess customers
- enforce customer's debt repayment
- facilitate official agreement
- perform debt investigation
- maintain client debt records
- keep task records
- pose questions referring to documents
- show diplomacy
- have computer literacy
- use communication techniques
Transversal competences
- calculate debt costs
- secure sensitive customer's information
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences