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Fuel station specialised seller

Code 5245.1

Fuel station specialised sellers sell fuel, ​lubricating and cooling products for motor vehicles and motorcycles in a fuel station.

Essential skills

Knowledge

  • characteristics of products
  • characteristics of services
  • product comprehension
  • e-commerce systems
  • sales argumentation

Skills and competences

  • stock shelves
  • prepare fuel station reports
  • issue sales invoices
  • examine merchandise
  • ensure compliance with legal requirements
  • guarantee customer satisfaction
  • operate a forecourt site
  • demonstrate products' features
  • identify customer's needs
  • carry out products preparation
  • operate cash register
  • maintain store cleanliness
  • provide customer follow-up services
  • organise product display
  • organise storage facilities
  • prevent shoplifting
  • process refunds
  • carry out order intake
  • carry out active selling
  • follow procedures to control substances hazardous to health
  • oversee delivery of fuel
  • use different communication channels

Transversal competences

  • apply numeracy skills
  • calculate fuel sales from pumps
  • provide customer guidance on product selection
  • plan aftersales arrangements
  • monitor stock level

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What to assess for this role

Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.

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Sources

This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences