Youth information worker
Code 2635.3.27.1
Youth information workers deliver youth information, guidance and counselling services in a variety of settings in order to empower young people and support their wellbeing and autonomy. They ensure that those services are accessible, resourced and welcoming for young people and run activities aimed at reaching the entire youth population, by means that are effective and appropriate for different groups and needs. Youth information workers aim to enable young people to make their own informed choices and become active citizens. They work in close partnership with other services.
Essential skills
Knowledge
- media and information literacy
- youth-centred approach
- social media management
- project management
- communication principles
- youth work principles
Skills and competences
- apply quality standards in youth services
- support the positiveness of youths
- collaborate through digital technologies
- communicate with youth
- communicate professionally with colleagues in other fields
- develop non-formal educational activities
- develop professional network
- empower young people
- establish connections with young people
- assess the development of youth
- provide information
- manage data, information and digital content
- manage youth information services
- identify information needs of young people
- identify customer's needs
- reach out to diverse youth
- maintain updated professional knowledge
- provide youth information counselling
- organise information services
- listen actively
- mentor individuals
- write work-related reports
- support the autonomy of young people
Transversal competences
- address problems critically
- train employees
- exercise patience
- give constructive feedback
- maintain privacy
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences