Hotel butler
Code 5151.1
Hotel butlers provide personalised services to guests in high level hospitality establishment. They manage the housekeeping staff to ensure clean interiors and excellent customer service. Hotel butlers are responsible for the general welfare and satisfaction of the guests.
Essential skills
Skills and competences
- explain features in accommodation venue
- run errands on behalf of customers
- identify customer's needs
- maintain customer service
- maintain relationship with customers
- comply with food safety and hygiene
- handle guest luggage
- greet guests
Transversal competences
- handle customer complaints
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences