railway station manager
Code 1324.7
Railway station managers are in charge of organising tasks linked to the operation of train stations. Their tasks cover the organisation of the maintenance and repairment works for buildings and interior equipment. They care for the comfort, service, safety and security of passengers, other clients and the commercial use of buildings. Depending on the size of the station, the number of staff that railway station managers are directly responsible for can be high.
Essential skills
Knowledge
- rail infrastructure
- railway framework legislation
- health and safety measures in transportation
Skills and competences
- coordinate rail services
- comply with legal regulations
- follow-up actions resulting from railway facilities inspections
- assess railway operations
- handle incidents
- enforce railway safety regulations
- track train delays
- engage with rail stakeholders
- maintain customer service
- maintain relationship with customers
- maintain relationship with suppliers
- improve rail service delivery
- operate railway communication systems
- have computer literacy
- work in a rail transport team
- use different communication channels
Transversal competences
- lead a team
- handle customer complaints
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences