Bed and breakfast operator
Code 5152.1
Bed and breakfast operators manage the daily operations of a bed and breakfast establishment. They ensure the guests' needs are met.
Essential skills
Knowledge
- waste management
- customer service
Skills and competences
- support community-based tourism
- support local tourism
- engage local communities in the management of natural protected areas
- educate on sustainable tourism
- use resource-efficient technologies in hospitality
- guarantee customer satisfaction
- manage hospitality revenue
- manage conservation of natural and cultural heritage
- manage the customer experience
- identify customer's needs
- maintain customer service
- maintain customer records
- forecast occupancy demand
- greet guests
- monitor financial accounts
- use e-tourism platforms
Transversal competences
- handle financial transactions
- manage budgets
- handle customer complaints
- measure customer feedback
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences