Especialista hospital digital

Code 2269.13

This role has no official English translation yet; it is shown in Spanish.

La especialista en hospital digital utilizan tecnologías digitales para brindar la atención médica al paciente de forma rápida y personalizada. Este perfil implementa y gestiona sistemas de información de salud, utiliza datos para la toma de decisiones, y proporciona atención médica a través de plataformas digitales. Su trabajo es esencial en los hospitales digitales, que son organizaciones de atención médica que utilizan la tecnología para optimizar la atención al paciente y la eficiencia operativa.

Essential skills

Knowledge

characteristics of products
customer insight
customer relationship management
data mining methods
consumer protection
customer service
e-commerce systems
call-centre technologies

Skills and competences

speak different languages
Recopilar información del cliente o usuario
Utilizar plataformas para promocionar el servicio de hospital digital
analyse data about clients
analyse call performance trends
apply knowledge of human behaviour
ensure cross-department cooperation
assist clients with special needs
communicate with customers
communicate by telephone
contact customers
create solutions to problems
provide customer follow-up
detect drug abuse
discern written communication
design customer experiences
develop strategies for accessibility
develop inclusive communication material
establish customer rapport
provide information
facilitate official agreement
ensure information privacy
ensure client orientation
guarantee customer satisfaction
manage the customer experience
follow up orders for customers
identify customer's needs
identify stress points of customer interaction
keep records of customer interaction
maintain customer service
maintain customer records
maintain incident reporting records
improve customer interaction
upsell products
improve business processes
handle helpdesk problems
provide customer follow-up services
listen actively
prepare correspondence for customers
process data
process customer orders
provide customers with order information
perform customer management
perform data analysis
draft corporate emails
answer incoming calls
monitor customer behaviour
monitor work for special events
have computer literacy
use databases
utilizar servicios electrónicos
use customer relationship management software

Transversal competences

Dirigir un equipo en servicio de hospital digital
assist customers
train employees
demonstrate intercultural competences in hospitality services
determine charges for customer services
manage health and safety standards
manage schedule of tasks
handle customer complaints
think analytically
plan medium to long term objectives
process order forms with customer's information
programar turnos
provide improvement strategies
perform multiple tasks at the same time
perform escalation procedure

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What to assess for this role

Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.

See psychometric assessment

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Sources

This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences