Ejecutivo de atención al público
Code 4225.1.A
This role has no official English translation yet; it is shown in Spanish.
The customer service executive (ejecutivo de servicio al cliente) resolves customer queries and complaints with clarity, logging and experience focus. Use this Job Dictionary profile to service frontline in banking, telco, retail and health.
Essential skills
Knowledge
- information architecture
- behavioural science
- business strategy concepts
- ICT project management
- human-computer interaction
- cognitive psychology
Skills and competences
- inspect data
- analyse business requirements
- apply customer engagement strategy
- apply conflict management
- coordinate communication within a team
- create solutions to problems
- crear una estructura organizativa
- design process
- execute feasibility study
- implement marketing strategies
- guarantee customer satisfaction
- manage project information
- manage content development projects
- manage human resources
- identify customer's needs
- interact with users to gather requirements
- keep records of merchandise delivery
- maintain relationship with customers
- keep up with trends
- provide customer follow-up services
- proporcionar documentación técnica
- carry out sales analysis
- perform online data analysis
- use different communication channels
- use internet to increase sales
Transversal competences
- train employees
- give live presentation
- report analysis results
- keep up with the latest information systems solutions
- quality assurance methodologies
- produce sales reports
- perform market research
- collect customer feedback on applications
- adhere to organisational guidelines
- review development process of an organisation
- monitor customer service
- measure customer feedback
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What to assess for this role
Assess empathy with boundaries, follow-through and resilience under complaints.
See psychometric assessmentLo que más nos preguntan
Common questions about this role when you are hiring or writing the job profile.
- What does a customer service executive do?
- Handles channels (phone, chat, in-person), resolves or escalates and leaves a trail.
- Same as a seller?
- No: it prioritises service and retention; the seller prioritises closing. Some roles combine both.
- What to assess when hiring?
- Complaint simulation, clear writing and CRM use.
Similar roles
Other roles in the same group, useful when the one you need is not an exact fit.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences