Social services manager
Code 1344.1
Social services managers have the responsibility for strategic and operational leadership and management of staff teams and resources within and or across social services. They are responsible for the implementation of legislation and policies relating to, for example, decisions about vulnerable people. They promote social work and social care values and ethics, equality and diversity, and relevant codes guiding practice. They are responsible for liaising with other professionals in criminal justice, education and health. They can be responsible for contributing to local and national policy development.
Essential skills
Knowledge
- social sciences
- legal requirements in the social sector
- social justice
- psychology
- customer service
Skills and competences
- advocate for others
- advocate for social service users
- comply with legislation in social services
- analyse community needs
- apply quality standards in social services
- apply socially just working principles
- apply holistic approach within social services
- accept own accountability
- communicate with social service users
- communicate professionally with colleagues in other fields
- contribute to protecting individuals from harm
- cooperate at inter-professional level
- build business relationships
- implement marketing strategies
- perform public relations
- set organisational policies
- build helping relationship with social service users
- evaluate social work program's impact
- evaluate staff performance in social work
- assess social service users' situation
- manage fundraising activities
- manage government funding
- manage budgets for social services programs
- manage social crisis
- involve service users and carers in care planning
- maintain records of work with service users
- listen actively
- prevent social problems
- promote social change
- promote social awareness
- promote inclusion
- carry out social work research
- perform risk analysis
- review social service plan
- follow health and safety precautions in social care practices
- monitor regulations in social services
- consider economic criteria in decision making
- apply decision making within social work
- work within communities
- use person-centred planning
Transversal competences
- address problems critically
- manage ethical issues within social services
- apply change management
- demonstrate leadership in social service cases
- show intercultural awareness
- establish daily priorities
- manage staff
- manage stress in the work place
- report on social development
- deliver social services in diverse cultural communities
- business management principles
- provide safeguarding to individuals
- undertake continuous professional development in social work
- relate empathetically
- adhere to organisational guidelines
- influence policy makers on social service issues
- work in a multicultural environment in health care
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences