Funeral services director
Code 5163.4
Funeral services directors coordinate the logistics of funerals. They support the deceased family by arranging the details concerning the location, dates and times of memorial services. Funeral services directors contact representatives of the cemetery to prepare the site, plan transportation for the deceased person, advise on the types of memorials and legal requirements or paperwork. Funeral services directors organise the daily operations of the crematorium. They oversee the staff's activities in the crematorium and ensure that they deliver services according to legal requirements. They monitor the crematorium service revenue budget and develop and maintain operational rules within the crematorium.
Essential skills
Knowledge
- business knowledge
Skills and competences
- apply health and safety standards
- develop organisational policies
- develop professional network
- manage financial aspects of a company
- maintain customer service
- prepare ceremonial locations
- greet guests
- show diplomacy
- oversee cremations
Transversal competences
- apply organisational techniques
- advise on funeral services
- train employees
- provide directions to guests
- administer appointments
- manage budgets
- manage staff
- promote human rights
- maintain personal hygiene standards
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences