volunteer manager
Code 1212.3
Volunteer managers work across the non-profit sector to recruit, train, motivate and supervise volunteers. They are in charge of designing volunteer assignments, recruiting volunteers, reviewing the tasks undertaken and impact made, providing feedback and managing their overall performance against the objectives of the organisation. Volunteer coordinators might also manage online volunteering activities, sometimes known as cyber-volunteering or e-volunteering.
Essential skills
Knowledge
- labour law
- capacity building
- project management
- leadership principles
- data protection
- validation of learning acquired through volunteering
Skills and competences
- Medir la efectividad de programas de concientización
- Proveer mentorías a los team members
- advocate for others
- analyse community needs
- recruit personnel
- cooperate with colleagues
- coordinate events
- create social alliances
- monitor social impact
- evaluate social work program's impact
- train volunteers
- build trust
- promote social change
- promote inclusion
- animate in the outdoors
- work within communities
- use communication techniques
Transversal competences
- manage volunteers
- show intercultural awareness
- lead a team
- give constructive feedback
- manage volunteering programmes
- perform project management
- brief volunteers
- observe confidentiality
- relate empathetically
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences