Quick service restaurant team leader
Code 5246.2
Quick service restaurant team leaders manage operations in a quick service restaurant.
Essential skills
Skills and competences
- Trabajar de manera colaborativa con diferentes equipos
- execute opening and closing procedures
- maintain customer service
- maintain a safe, hygienic and secure working environment
- upsell products
- comply with food safety and hygiene
- process customer orders
- greet guests
Transversal competences
- train employees
- ensure food quality
- manage medium term objectives
- handle customer complaints
- manage staff
- plan medium to long term objectives
- programar turnos
- maintain personal hygiene standards
- supervise crew
- monitor stock level
- supervise the work of staff on different shifts
- supervise food quality
- work in a hospitality team
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences