Night auditor
Also searched as: Auditor nocturno
Code 4224.2
What does a Night auditor do?
Night auditors oversee night customer care in hospitality establishment and perform a wide variety of activities from front desk to bookkeeping.
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Essential skills
Skills and competences
- deal with arrivals in accommodation
- deal with departures in accommodation
- maintain customer service
- maintain customer records
- comply with food safety and hygiene
- greet guests
- process payments
- process reservations
Transversal competences
- handle customer complaints
- carry out end of day accounts
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences