Medical administrative assistant
Code 3344.1
Medical administrative assistants work very closely with health professionals. They provide office support such as correspondence, fixing appointments and answering queries of patients.
Essential skills
Knowledge
- Estructura de la documentación médica
- SNOMED
- medical informatics
- administrative tasks in a medical environment
Skills and competences
- Fomentar la participación activa del paciente
- Garantizar la confidencialidad de los pacientes
- communicate by telephone
- answer patients' questions
- enviar muestras médicas
- manage personnel agenda
- type on electronic devices
- use spreadsheets software
- use communication techniques
Transversal competences
- apply organisational techniques
- manage budgets
- clinical reports
- maintain healthcare user data confidentiality
- collect healthcare user's general data
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences