Crowd controller
Also searched as: Vigilante de seguridad en espectáculos públicos y eventos deportivos
Code 5419.5
What does a Crowd controller do?
Crowd controllers keep constant watch of the crowd during a specific event such as public speeches, sporting events or concerts, in order to prevent and react quickly to incidents. They control the entry to the venue, monitor the behaviour of the crowd, handle aggressive behaviour and conduct emergency evacuations.
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Essential skills
Knowledge
- security threats
- surveillance methods
- fire safety regulations
Skills and competences
- manage theft prevention
- liaise with security authorities
- control crowd
- comply with the principles of self-defence
- ensure public safety and security
- manage emergency evacuation plans
- identify security threats
- identify terrorism threats
- patrol areas
- deal with aggressive behaviour
- perform security checks
- practice vigilance
- restrain individuals
- monitor guest access
- use communication techniques
Transversal competences
- ensure health and safety of visitors
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What to assess for this role
Technical knowledge can be verified with tests and references. What never shows up on a CV are the transversal competences, and they explain most failed hires. Before closing, it pays to measure them with a standardised battery.
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Sources
This service uses the ESCO classification of the European Commission and the Mapha Taxonomy developed by OTIC SOFOFA (CC BY 4.0), in an adapted version. Group codes come from the ILO's ISCO-08. See sources and licences