Organizational Diagnosis of Climate, Culture & Change
We turn a diffuse symptom—"people don't use the software," "morale is low," "we're losing talent"—into a data-backed systemic diagnosis. Sequential mixed design, tailored instruments, and an actionable roadmap. Diagnosis, not intervention.
A tailored diagnosis, not a rigid template
Sponsor alignment drives everything: measurement design, qualitative immersion, and the roadmap adapt to what your organization needs to validate. Quantitative data measures and isolates; qualitative data explains root causes.
The five phases of the diagnosis
Phases marked as tailored design are defined after the initial alignment.
Sponsor Alignment
Framing interview with senior management and counterparts, plus secondary information gathering (usage KPIs, prior surveys, management indicators). Here we co-define the scope for the rest of the diagnosis.
Deliverable: Kickoff brief + Stakeholder map
Quantitative measurement
Structured survey with tailored instruments (Oreg change resistance, OCAI culture, behavioral scales). We measure magnitude, isolate the problem, and depersonalize conflict with aggregated data.
Deliverable: Dashboard + extreme profiles
Qualitative immersion
On extreme profiles: critical incident interviews, confidential focus groups, deconstruction of basic assumptions (Schein's layers), and field observation where applicable. We understand the whys that numbers cannot explain.
Deliverable: Categorization matrix + verbatim
Strategic triangulation
We cross quantitative and qualitative findings to build the systemic diagnosis: problem tree, culture mapping (Quinn's competing values), and prioritization by impact and intervenability.
Deliverable: Integrated problem tree
Roadmap & closure
We do not intervene in the system: we draw the map. We deliver a strategic-methodological roadmap with a multilevel systemic view and a debrief workshop with the sponsor to align priorities.
Deliverable: Executive report + Change roadmap
The close: a four-level roadmap
Under Quinn's compensatory principle, the roadmap adds the missing value instead of punishing what already exists. We do not intervene: we propose how to do it based on what was diagnosed.
Capabilities
Training and skill development where the diagnosis detects technical gaps.
Character
Coaching and mentoring to deconstruct incompatible commitments and build self-efficacy.
Groups
Team building, horizontal role design, and integrative negotiation (Harvard model).
System
Redesign of coordination flows, corporate rituals, and formal incentives.
Organizational diagnosis levels
Scope—and investment—adjust to each client's real need after sponsor alignment. We work with flexible, competitive pricing: you pay for the diagnosis your organization needs, nothing more, nothing less.
Pulse
Phases 1 and 2: sponsor alignment, tailored instruments, and dashboard with a brief executive report. Ideal as a first scan or for small teams.
Full
All five phases: quantitative, qualitative immersion, triangulation, multilevel roadmap, and debrief workshop. End-to-end systemic diagnosis.
Adoption & Change
A variant of the full diagnosis focused on why adoption of new software or processes fails (Oreg change resistance) and how to mobilize people in the roadmap.
Adoption & Change Management Diagnosis
When you launch new software or a process and people don't adopt it, the problem is rarely technical. We measure change resistance (Oreg scale), isolate profiles of highest and lowest resistance, and go deep into their fears, habits, and assumptions to explain why.
Empirical objectivity
The baseline is built by crossing real usage data with validated instruments—not loose perceptions.
Depersonalizes conflict
Aggregated data shifts the debate from finding culprits to understanding system misalignment.
ROI focus
Software failure is rarely about code—it's about adoption. We focus budget on real pain points.
Co-created diagnosis
Involving people from phase 1 prevents reactive resistance and builds commitment.
When your operation needs to scale with Obrii App
Obrii App is born from our consulting practice: it brings into one flow —from selection to cost structure— what you today solve with scattered tools. AI prepares the evidence; the decision stays yours. Built for Chile and all of Latin America.
No credit card · Set up your account in under a minute.
Selection
AI CV Screener and structured BEI/STAR interviews.
Talent
Psychometric suite and actionable competency maps.
Culture
Pulse climate surveys and early burnout detection.
Structure
LATAM labor costs and traceable decisions.
What clients ask most
Quick answers on scope, instruments, and timelines for our organizational diagnosis.
- Is this a diagnosis or an intervention?
- It is an exploratory diagnosis. We gather evidence, build a systemic diagnosis, and close with a roadmap that outlines how intervention should proceed. We do not execute the intervention in this service: we deliver the map so you can decide and prioritize with data.
- What instruments and tools do you use?
- We do not use a rigid template. The design is defined in the initial alignment with the sponsor and adapted to your reality: change resistance scales (Oreg), ipsative culture logic (Cameron and Quinn OCAI), observable behavioral scales, critical incident interviews, focus groups, and field observation. We choose the combination based on what we need to validate.
- How do you ensure objectivity and avoid blaming individuals?
- The quantitative phase delivers aggregated data (percentages and averages) that depersonalize the conflict: the debate shifts from 'it's one irresponsible person' to 'there is a system misalignment.' Only then do we go deeper qualitatively into extreme profiles to understand root causes.
- How long does it take and what organization size do I need?
- A full diagnosis typically runs 4 to 8 weeks depending on scope agreed in phase 1. We work with teams of different sizes; for solid quantitative measurement we seek a high response rate from the affected population. For smaller teams we start with a pulse diagnosis.
- Do you work with companies outside Chile?
- Yes. We operate remotely across Latin America, with instruments and interviews in Spanish. For stages requiring on-site observation we prioritize Chile (Santiago and regions).